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Active Broadband Networks Unveils Subscriber Control Platform That Revolutionizes How Broadband Services Are MonetizedActive Service Manager Gives Broadband Consumers Real-Time Visibility Into Service Usage and Greater Control Over Service Experiences and Costs (March 13, 2012)
FRAMINGHAM, MA -- (Marketwire) -- 03/13/12 -- Active Broadband Networks, a specialist provider of dynamic service management platforms for broadband providers, today announced the availability of the Active Service Manager, an advanced new subscriber service communication and control platform that empowers consumers by giving them real-time insight into usage consumption, and enables them to make timely choices about service options.
The Active Service Manager combines subscriber self service, subscriber communications and service transaction in a single platform that provides operators with an infrastructure and tools to develop branded subscriber service portals through which customers can access account data and dynamically purchase services. Leveraging information from the Active Resource Manager, which provides subscriber data management and policy control, the Active Service Manager allows customers to subscribe to and/or modify services, gain real-time information about service usage, be notified of service management or usage-based actions, and conduct financial transactions.
Broadband providers today are seeking to expand their service offerings to include conditional-unlimited and consumption-based alternatives, which will enable them to improve subscriber experience, increase subscriber choice, create new service packages and align service delivery costs with usage. The Active Service Manager helps them successfully achieve this by leveraging subscriber usage data to enable new service controls and by making subscriber-controlled dynamic service activation possible, which increases transaction frequency, and unlocks the opportunity for providers to increase revenues while significantly reducing costs through automation and subscriber self service.
"The Active Service Manager is a game-changing technology advance for broadband providers," said Adam Dunstan, president and CEO of Active Broadband Networks. "By leveraging service usage information to automate the provisioning and management of services, and empowering subscribers to control and purchase -- à la carte, in real time, with a credit card -- the services they want, operators can begin to balance the bandwidth supply-demand equation, and transform the subscriber experience, creating more satisfied and engaged customers."
The Active Service Manager and Active Resource Manager are available now.
About Active Broadband Networks
Active Broadband Networks is a leading provider of next-generation service management software that enables broadband service providers to deliver user-managed, usage-based services. The company's flagship product, the Active System, combines real-time subscriber data management, policy, service control and traffic management applications in a single, turnkey solution to enable broadband providers to more efficiently and effectively manage and monetize the service needs and experience demands of their customers. Many of the world's largest broadband providers use Active Broadband Networks' solutions to deliver compelling user experiences while controlling subscriber usage and costs.
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