Company News: Page (1) of 1 - 07/12/12 Email this story to a friend. email article Print this page (Article printing at MyDmn.com).print page facebook

Acronis' Ed Benack Named Call Center Leader of the Year by Call Center Excellence Awards 2012

Acronis Also Receives Second Honor for Runner-Up in Best in Class Small Call Center (July 12, 2012)

WOBURN, MA -- (Marketwire) -- 07/12/12 -- Acronis, a leading provider of disaster recovery and data protection solutions for physical, virtual and cloud environments, today announced that it has been awarded two honors by the International Quality and Productivity Center's (IQPC) Call Center Excellence Awards. Acronis Chief Information Officer & Chief Customer Officer, Ed Benack has been named 2012 Call Center Leader of the Year and Acronis Customer Central was named runner up in Best in Class Small Call Center.

The IQPC recognizes the most innovative call center solutions and individuals, honoring superior thinking, creativity and execution across the full gamut of call center functions. The IQPC is deemed as one of the most prestigious organizations in the contact center industry, providing insight and solutions into industry challenges in the form of conferences, tradeshows, workshops, seminars, webinars and other resources.

Ed Benack has led the customer support organization at Acronis for over 4 years. Holding two titles, Chief Customer Officer & Chief Information Officer, Benack has driven an "err on the side of the customer" culture not only throughout the customer support organization, but Acronis as a whole.

"Everything we develop and deliver is done with the objective of providing a better service to our customers, and a better service than our competitors. We see great customer support as a key differentiator and it remains at the core of our values. I am honored that our team's efforts to develop and drive industry best practices, were recognized as part of the Call Center Excellence Awards," said Benack. "I have been privileged to work with a talented support team, and we look forward to providing market-leading support to our customers for individuals and organizations of all sizes in the years to come."


IQPC's panel evaluated Call Center Excellence Award nominees on the call center's expertise in delivering a superior customer experience. Call Center Leader of the Year nominees are judged on topics such as leadership qualities, the ability to leverage trends, and consistency in delivering the highest customer support in a multichannel environment. Best in Class Call Center nominees were judged on topics such as overall strategy, call center culture and innovativeness.

About Acronis
Acronis is a leading provider of next generation data protection and disaster recovery solutions for physical, virtual and cloud environments. With Acronis' backup, disaster recovery, deployment and migration software, users can better protect and maintain availability of critical servers and data to achieve recovery point (RPO) and recovery time objectives (RTO) while reducing total cost of ownership. With over a decade of investment in research and development, Acronis software is sold in more than 90 countries and available in up to 14 languages. For additional information, please visit www.acronis.com. Follow Acronis on Twitter: http://twitter.com/acronis

Acronis® is a registered trademark of Acronis International GmbH. in the United States and/or other countries.

Press Inquiries
U.S.
Meredith L. Eaton
March Communications
Tel: +1 617-960-9877
Email: acronis@marchpr.com
www.marchpr.com


Copyright @ Marketwire

Page: 1


Related Keywords: virtualization, storage, backup, disaster recovery, cloud, vmware, storage, virtual server, VM, , Storage, Software, Misc, Backup, USA, Marketwire, disaster, Other,

HOT THREADS on DMN Forums
Content-type: text/html  Rss  Add to Google Reader or
Homepage    Add to My AOL  Add to Excite MIX  Subscribe in
NewsGator Online 
Real-Time - what users are saying - Right Now!

Our Privacy Policy --- @ Copyright, 2015 Digital Media Online, All Rights Reserved